Terms and Conditions

Return Policy


Webinar Products

Webinar products are nonrefundable.


Annual Summit Registration 

Annual Meeting registration fees are nonrefundable.


Membership Fees

Members may cancel their subscription at any time, but dues already paid will not be refunded nor is subscription transferable.

Terms of Service


A. Annual Membership

1. Payment – You agree to pay the subscription fee for full access to the member benefits for 1 year. Your annual subscription will renew every year from the date you joined.

2. Terms – Your subscription is non-transferable. You may not share any usernames, passwords, private links, or discount codes associated with your subscription.

You may not share any proprietary content of the HSI website or programs with non-members.

You must notify us as soon as you become aware of any unauthorized use of your subscription, username, or password.

Subscription is based on annual subscription fees which are detailed on the HSI sign-up page. Your subscription, or access to content and other benefits, will be suspended or canceled if the above terms of use are violated.

3. Availability and Use – The HSI Member Portal will usually be available 24 hours a day, seven days a week. We may, however, need to interrupt or suspend your access to the Portal or the provision of other HSI services and content, for maintenance, technical, or other reasons.

When accessing and using the Portal, you must comply with directions, instructions, or protocols posted on the site.

HSI will offer exclusive content and discounted fees to exclusive content, which we aim to regularly add to the website.  The content will be updated, changed, or removed from time to time, at our discretion, so we can’t guarantee that specific content will always be available.

4. Rights to Content and Intellectual Property – Each item of content is the copyright of its author. We own any HSI-contributed content.

Your subscription gives you a right (a revocable, non-exclusive license) to use the content made available to you for personal purposes. You must not redistribute content (such as articles, webinars, training materials, presentations, research, videos, and source files). You may freely use the information, procedures, and techniques demonstrated in the content (that is, the knowledge you gain) for any public health, commercial, or personal purpose.

5. Refusal, Suspension or Termination of Subscription – We may, at our discretion, immediately restrict, suspend or terminate your subscription if we consider you in breach of these Subscription Terms, any other rules, or applicable law. We reserve the right to refuse a subscription at our discretion (including previous breaches of subscription terms).

6. Changes to Subscription Terms– If we change Subscription Terms, we will notify members before doing so. You will be given the opportunity to cancel your subscription with a pro-rata refund (based on the time remaining in your subscription) if you do not want to accept the changes. If you do not opt-out in this way, your continued subscription to and use of the Site will be an acceptance of the updated Subscription Terms.

7. Cancellation – Members may cancel their subscription at any time, but dues will not be refunded nor are subscriptions transferable.



Information provided in HSI webinars and other online presentations is available only to purchasers of the content and may not be recorded or redistributed. Webinars are made available for a restricted period of time and may only be accessed within that time period, which will be communicated to the purchaser. You may freely use the information, procedures, and techniques demonstrated in the content (that is, the knowledge you gain) for any public health, commercial, or personal purpose.


C. Liability and Disclaimer

We are bound only by the express promises made in these Subscription Terms and are not bound by implied terms.

  1. We do not promise that the content or information accessed through HSI will be uninterrupted or error-free, that any defects will be corrected, or that the site or content is free of viruses or any other harmful components; and

  2. We make no promises regarding the content in terms of correctness, accuracy, timeliness, completeness, reliability, or otherwise.

HSI and our partners are not liable for indirect, incidental, special, or consequential damages, loss of revenue, or loss of profits that result from any use of information published in the HSI Member Forum, HSI Webinars, or other publications and presentations.

Privacy Policy

Healthcare Surfaces Institute is committed to the privacy of our members, affiliates, and supporters (collectively addressed as “Users” in the following statement).

We may collect personal identification from Users in a variety of ways, including, but not limited to, when Users register on the site, place an order, sign up for content, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information. We will collect personal identification information from Users only if they voluntarily submit such information to us.

HSI will not share or sell the personal information of its Users

We may use Users personal information for the following purposes:

  • To process payments (encrypted)

  • To provide training and other educational resources

  • To provide access to subscription materials and benefits

  • To send newsletters and program updates

  • To send periodic emails to specific members requesting information

Member Forum

We offer a LinkedIn discussion forum available to members. If you directly disclose any information through our forum, this information may be collected and used by other members. At your request, we will correct or delete any information you have posted on the forum.

Healthcare Surfaces Institute

Healthcare Surfaces Institute is a 501(c)(3) non-profit organization; all donations are tax-deductible. Copyright © 2022 Healthcare Surfaces Institute. All rights reserved.

Terms and Conditions